Frequently Asked Questions

My username and password are correct! Why can’t I log in? There are several possible reasons. First, make sure you do not have capslock on. Then, try the forgot password procedure – it may be that you do not recall changing it at some point. Finally, it’s possible that all your services with Lexicom may have expired and your account was removed by the system. If this is a new account, it could also be that the account was held for approval.

Why is my account held for approval? There are many possible reasons. The most likely reason is that there was something about your account details that looked suspicious to our automated system. You will hear from us shortly regarding the approval process. If you do not hear from us within two business days, please email support@lexicom.ca with the login name and email address you used to sign up.

I have multiple domains registered with Lexicom but I only see some of them when I log in. What is going on? Your other domains may be associated with other user accounts or they may be registered with other registrars. You may use the forgotten login process to retrieve the account information for other domains registered with Lexicom.

I want to register a domain name. Are there any other costs beyond the registration fee? Do I have to use it now or can I just hang on to the name till I am ready? When you register with Lexicom.ca you can host your site anywhere you like, or you just keep the name for later use. There are no additional fees required to simply hang on to the name. In the future, when you want to use it for email or hosting a web site—we can provide complete hosting facilities for you, or you can have it hosted at the hosting provider you prefer.

Can I call Lexicom.ca and complete my registration over the phone? I prefer to talk to someone in person. Absolutely! We would love to talk to you! You can reach us by toll free telephone during regular business hours, 8am to 6pm, Mountain Time, Monday to Friday. Our Toll Free number is 1-877-573-2506. Simply provide us with your information and payment instructions and we will process the registration and payment while you are on the line.

Why .CA? Canadians choose a .CA rather than a .COM., for example, because it identifies their sites as uniquely Canadian, there is more choice (many names currently taken in the .COM registry are available as a .CA,), and Canadian consumers know that a .ca site offers Canadian services and pricing.

Who is CIRA? CIRA is the Canadian Internet Registration Authority. It is a non-profit organization mandated to operate the .CA registry of domain names.

I thought .CA domains were supposed to auto-renew. Lexicom’s site says my domain is expired but the .CA registry says it’s valid for another year. What is going on? If you renewed your domain with us prior to its expiry date, this will not happen because the domain expiry date is extended into the future by a renewal operation and, thus, does not actually pass.If, however, you allow the expiry date to pass, the .CA registry automatically renews your domain and charges your registrar (in this case Lexicom) for the renewal. However, Lexicom has not yet been paid for the renewal even though we have paid for it. In this case, your domain will be put in a “hold” state which will prevent it from being used. If you do not renew the domain within 30 days, it will be cancelled. The “hold” state will be removed immediately once the domain is renewed.

My .CA domain is expired and I want to change registrars. Why can’t I? Lexicom automatically locks domains that are expired to prevent registrar transfers.To re-enable registrar transfers for an expired domain, you can either renew the domain with us or contact us at support@lexicom.ca and explain what you wish to do.

Can I register a TBR domain through Lexicom? The short answer is yes. However, it’s a bit more complicated than that. Please see our TBR information page for more details.

What is a GTLD? A GTLD or Global Top Level Domain is any of the generic top level domains that are administered by ICANN. That includes such domains a .com, .net, .org, and .info, but also includes pretty much anything that is not a country code (like .ca or .uk).

Who is ICANN? ICANN is the Internet Corporation for Assigned Names and Numbers. ICANN is responsible for many of the administrative tasks that allow the internet to function. Most notably, ICANN overees the domain name system and is directly repsonsible for most GTLDs. See www.icann.org for more information.

Who is Network Solutions? Lexicom has partnered with Network Solutions to provide registration services for domains other than .CA. In this case, Network Solutions acts as your registrar but you deal with Lexicom for any updates or questions related to your domain. You may occasionally receive communications from Network Solutions related to your domain name. Should you have any questions about any communication from Network Solutions (or anyone else) regarding your domain, feel free to contact us at support@lexicom.ca. For further information about Network Solutions, see their web site at www.networksolutions.com.

Network Solutions is an ICANN accredited registrar. ICANN is the organization responsible for the .com, .net, .org, .info, and other non country code top level domains. ICANN sets the policies and procedures related to those domains it is responsible for, including requirements for registrars. Visit www.icann.org for more information.

Why am I getting an email from Network Solutions asking me to verify my email address?This is a requirement from ICANN as of January 1, 2014. You must verify any email address used with your domain registration. This process will be triggered whenever you create a new contact (such as when registering a domain) or modify an existing one. If you do not follow the steps in that email, your domain will be deactivated until you do. You have 15 days from the date of the email to complete the steps.

You should make absolutely certain the message is, in fact, coming from Network Solutions before clicking on anything in the email.

Where can I get more information about registering GTLDs?See the following site: http://www.icann.org/en/resources/registrars/registrant-rights/educational

What are my rights as a registrant for GTLDs?

  1. Your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.
    • You are entitled to review this Registration Agreement at any time, and download a copy for your records.
  2. You are entitled to accurate and accessible information about:
    • The identity of your ICANN Accredited Registrar;
    • The identity of any proxy or privacy service provider affiliated with your Registrar;
    • Your Registrar’s terms and conditions, including pricing information, applicable to domain name registrations;
    • The terms and conditions, including pricing information, applicable to any privacy services offered by your Registrar;
    • The customer support services offered by your Registrar and the privacy services provider, and how to access them;
    • How to raise concerns and resolve disputes with your Registrar and any privacy services offered by them; and
    • Instructions that explain your Registrar’s processes for registering, managing, transferring, renewing, and restoring your domain name registrations, including through any proxy or privacy services made available by your Registrar.
  3. You shall not be subject to false advertising or deceptive practices by your Registrar or though any proxy or privacy services made available by your Registrar. This includes deceptive notices, hidden fees, and any practices that are illegal under the consumer protection law of your residence.

What are my responsibilities as a GTLD registrant?

  1. You must comply with the terms and conditions posted by your Registrar, including applicable policies from your Registrar, the Registry and ICANN.
  2. You must review your Registrar’s current Registration Agreement, along with any updates.
  3. You will assume sole responsibility for the registration and use of your domain name.
  4. You must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.
  5. You must respond to inquiries from your Registrar within fifteen (15) days, and keep your Registrar account data current. If you choose to have your domain name registration renew automatically, you must also keep your payment information current.

What exactly is a domain name? Domain names are identifiers using familiar and easy to remember names (lexicom.ca for example) rather than the Internet Protocol (IP) address numbers (such as 198.161.90.1). IP addresses are used to locate computers on the Internet but the names associated with them are easier to remember.

Who can register a .CA domain name? .CA domain names are restricted to companies and individuals who meet the Canadian Presence Requirements outlined by CIRA. In general, if you have a physical presence in Canada, you can register a .ca domain.

May I register multiple domain names? Yes, as long as they meet CIRA’s Registration Rules. The Registration Rules can be found here.

Can I get a refund on a domain name that I registered, if I decide that I do not want it anymore? No, all registrations are non-refundable. If you have not renewed the domain after the period you paid for expires, the registration will lapse and no further costs will be incurred if you no longer want the name.

What is a private registration? A private registration is one where your contact information is replaced with generic information which can be used to contact you.

Why does the private registration expire on a different day than my domain? Private registration is a separate service that is attached to your domain. It has its own fees and its own expiry date. The term of the private registration may be longer than the domain registration itself depending when you purchased the private registration. In that case, if the domain expires, the private registration also expires. There is no refund for the unused portion of the private registration in that case.Note that private registration must be renewed separately to the domain registration. If the private registration expires before the domain registration itself, your contact information will become public again.

Why can’t I purchase a private registration for my .CA domain? The registry rules do not permit it. However, for individual registrants (not corporations or other non-individual registrants), you can enable privacy on your registrant profile. The option will only appear if your registrant profile is eligible for privacy protection.

For more information, contact us at support@lexicom.ca.